Refund policy

Return & Refund Policy

Last updated: 2025-06-01

Return window: 30 days from delivery for eligible unused items from Il Dena.

How to start a return (required)

Email vuquang.eagle444@gmail.com with your order number, item name, and reason for return. We reply with return instructions within 2 business days. Returns without prior authorization may be refused.

Return shipping costs

Return shipping is paid by the customer (this is not a free-return program), unless the return is due to our error — wrong item, defect, or incomplete shipment. Original outbound shipping is non-refundable unless the return is our fault.

Eligible returns

• Item must be unused, undamaged, and in original condition with all original tags, seals, and packaging (when provided)
• Proof of purchase (order number) required
• Final sale, clearance, customized, or personalized items are not eligible (marked on the product page)
• For hygiene and safety reasons, opened personal-care, beauty, or intimate-use items may be final sale unless defective

Non-returnable items

• Items marked final sale or clearance
• Items that show use, damage, missing parts, or incomplete packaging after delivery
• Opened personal-care, beauty, or hygiene-sensitive products (unless defective or our error)
• Digital goods, gift cards, or perishable items (when offered)
• Returns sent without prior authorization

Exchanges & replacements

Review the product page for dimensions, materials, and specifications before ordering. Contact us if you need help confirming whether an item fits your needs. Email the order number to request an exchange or replacement if stock allows.

Return steps

1. Email vuquang.eagle444@gmail.com with your order number, item name, and reason for return.
2. Wait for our written return authorization and instructions.
3. Ship the item back with a trackable service using the address we provide.

Unauthorized returns may be refused.

Refunds

After we receive and inspect your return, approved refunds are issued to the original payment method within 5–10 business days.

Contact

Email: vuquang.eagle444@gmail.com
Phone: 915-443-4457
Address: 931 Birch St, Moody, AL, 35004, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM (US Central Time)